• About Eminevim
• Vision and Mission
• Our Bank Account Numbers
• Our Customer Relations Policy
• Islamic Authorization Documents
• About Us
• Quality Policies

Our Customer Relations Policy

A management understanding by means of which customer requests and complaints are communicated easily and solved in a clear, transparent, quick, reassuring and customer oriented manner, and evaluated in compliance with legal requirements and company policy, and which is regularly reviewed to improve its efficiency identifying aspects to be enhanced.

In our system, which was established in order to continuously measure and improve our Customer Satisfaction, customer complaints, requests and suggestions are received in the following ways;

• Call Center (444 36 46)
• E-mail: (musterimemnuniyeti@eminevim.com.tr)
• Website/Internet Branch/Mobile Branch (For registered customers only)
• Correspondence Address (Altunizade Mah. Kısıklı Cad. No: 36 Üsküdar / İstanbul)
• Application by Phone (0216 651 55 00)

All submitted applications are registered. These records are reviewed in detail, the complaint, request and suggestion management process is constantly improved..

All written complaints, requests and suggestions that are communicated to Emin Şirketler Grubu are collected in Customer Satisfaction Department. They are classified according to their importance and urgency and then recorded in the database and forwarded to the relevant department. After making the necessary evaluations, the source of the problem and the anticipated improvement actions, if any, are identified.

In line with the feedback received, our customers are informed that the complaints, requests and suggestions are being processed and that improvement works will begin. Our goal is to meet our customers' expectations in a quick, consistent and trustworthy manner. To this end, every application is carefully and diligently examined by the relevant units and a solution is made as a result of this examination.

All applications are responded within 3 business days at the very latest. If necessary, our customers are informed during the complaint, request and suggestion evaluation process. All of your applications are archived with a reference number in digital environment.